Help & Support

Welcome to the IDTA shop Help page. If you have any questions or need assistance — whether before placing an order or after — you’ll find answers below. If you can’t find what you’re looking for, please reach out to us directly via the contact methods shown.

1. Frequently Asked Questions (FAQ)

Here are answers to the most common customer questions.

Orders & Payment

Q: What payment methods do you accept?
A: We accept Credit/Debit card (using either the WorldPay or PayPal services) or PayPal.

Q: How do I know if my order has been placed successfully?
A: Once your payment is processed, you will receive an order confirmation email. If you don’t receive this, check your spam folder — or contact us.

Shipping & Delivery

Q: How long does delivery take?
A: Orders are typically shipped within one business day. Delivery times depend on your location and the shipping option selected.

Q: Do you ship internationally (or outside the UK)?
A: Yes we ship to international destinations using either Royal Mail International or DPD delivery services.

Q: Can I track my order?
A: If you choose the DPD delivery option we can provide you with a tracking ID. Use that to track your delivery via the courier’s website.

Returns & Refunds

Q: What is your return / refund policy?
A: If you’re not satisfied with your purchase, you can return it within 30 days of receipt, provided the items are unused and in original condition. Refunds will be issued to the original payment method.

Q: How do I initiate a return?
A: Please email us at sales@idta.co.uk (or use the contact form) with your order number and reason for return. We will reply with instructions on how and where to send the item.

Product Questions

Q: Where can I find product information (dimensions, materials, care instructions)?
A: Each product page includes a description and specifications. If you need more detail, contact us and we will be happy to help.

Q: My item arrived damaged or defective — what do I do?
A: We’re sorry! Please contact us immediately (within two days of receiving) with photos of the damage/defect and your order number. We’ll provide instructions for return/replacement.

2. Contact Us / Customer Support

If the FAQ doesn’t help, you can contact us directly. We’re here to help!

  • Email: sales@idta.co.uk
  • Contact Form:
  • Typical Response Time: We aim to reply to emails within 48 hours.

You can also call our Sales Line on 01273 608583 between 09.00 – 15.30

3. Important Policies

For your peace of mind, we also provide full details of our store policies. Please review them before purchasing.

  • Returns & Refund Policy — rules for returns, refunds, and exchanges.
  • Shipping Policy — delivery times, shipping costs, international shipping (if any), customs/import duties.
  • Privacy Policy & Data Protection — how we handle your personal information and data security.
  • Terms & Conditions / Terms of Sale — legal conditions governing purchases.

You can access all of these via links in the footer (or site navigation), under “Policies / Terms / Info”.

4. Additional Resources & Help

If you need more help — for example sizing guides, product care instructions or special order queries — you may find useful content in:

  • Our product pages (for detailed descriptions, specs, sizing)
  • Social media channels (for news, updates, or additional support)

5. Why We Have This Help Page

  • To give you quick answers to common questions and let you help yourself easily.
  • To make sure our policies are clear and transparent.
  • To provide an easy way to contact us when you need personal support.

We care about providing you with a smooth and trustworthy shopping experience — and we hope this Help page helps.